Service operations · 2024-2025
Local Business Systems
Service operations work covering booking, scheduling, intake, and customer follow-up flows.
Booking, scheduling, intake, and customer follow-up flows.
System scope
What the system covers.
- Booking and scheduling
- Intake
- Customer follow-up flows
Delivery
The intervention in practice.
The work had outgrown manual tracking, so we mapped the workflow and automated the recurring parts that no longer needed a person.
Outcome
- Booking, scheduling, intake, and customer follow-up flows.